Prima Coffee: Gift Return Policy

Are you purchasing a gift for your favorite coffee geek but don’t know what coffee toy they’d like? Shop with confidence at Prima Coffee Equipment knowing that any purchase of an item marked with our gift return icon ( ) will be covered by an extended 60 day return policy. In addition, we’ll send a gift receipt to your email address so the gift may be easily returned by the recipient. So go ahead and give it your best shot. You’ll get the best price and have the same return flexibility that you’d have at a local store.

Here is what you need to do:
  1. Make a purchase between Thanksgiving Day and Christmas Day.
  2. Look for the gift return symbol ( ) next to the item you want to purchase.
  3. In checkout make sure you select the items which are gifts.
    Gift Selection Screenshot
  4. Give your gift along with the gift receipt we will send to your email address.

That’s it! The item will be eligible for return when it meets the following criteria: 1) the return is requested within 60 days of the date of purchase, 2) the item is in new condition (i.e. has not been used), and 3) the item has all of the original packaging. We will set up a return under the normal terms and conditions contained in our return policy. Upon receiving the item, we will issue a store credit to the recipient for the subtotal of all eligible returned products in your order (not including ineligible products, tax, shipping, or other processing fees). The store credit will be issued in the form of a discount code to be entered at checkout and will be valid for 6 months from the issue date.

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