Prima Coffee Return Policy
Prima Coffee: Return Policies
We want you to be completely satisfied with your purchase. Experience has shown returns can be difficult and costly when an item is purchased online, so, we've designed our return process to be as simple and user friendly as possible. All products offered on our website are addressed by one of two specific return policies: (1) No-Hassle Return Policy or (2) Non-Returnable Item Policy. Please see the specific benefits and limitations of each return policy as outlined below:
No-Hassle Return Policy
What items may be returned under the No-Hassle Return Policy?
- Items marked with our "No-Hassle Return Guarantee" badge (eligible items) are eligible for return under our No-Hassle Return Policy.
- Eligible items must be returned in the original manufacturer’s packaging in “like new”, condition.
- Used items or items without the original manufacturer’s packaging may not be returned.
- All eligible items must be returned within thirty days of purchase.
What type of refund will I receive?
Items returned according to the No-Hassle return policy will be refunded the original purchase price of the item. The original purchase price of the item is the amount paid for the product itself and does not include shipping charges, sales tax, etc.
Will I have to pay any restocking fees?
No, we don’t charge restocking or handling fees.
Who is responsible for return shipping costs?
Return shipping is FREE! Just contact us, according to the instructions below, and we’ll send you the prepaid shipping label. Drop off the return item at our return carrier’s pickup location and we’ll take if from there.
If we ship the wrong item, we will pay to return the item and ship the correct item at no-charge.
If the item is damaged in-transit, then please refer to the shipping policy for how to handle damaged products. We always encourage customers to call our office the moment damage is discovered in order to achieve the best outcome.
What condition is “like-new?”
- All original pieces and accessories included
- No scratches, dents, or stains
- Unused Condition
There may be special circumstances where we will accept a return on a used item. If you are seeking to return a used item within 30 days of purchase, please describe the condition of the product when requesting authorization for the return. We reserve the right to refuse a return or charge a restocking fee on any used items.
How do I set up a return for "No-Hassle" items?
- Contact us within 30 days of purchase to notify us of the return. You may call our office at (888) 837-7892 or send an email to email@example.com requesting a return. Please reference your order number when you call our office or send an e-mail message to ensure timely service.
- Once we authorize your return request, we will send a return shipping label to you by e-mail or by postal mail, whichever you prefer. Return labels sent by email will need to be printed and taped to the box while return labels sent by postal mail will have an adhesive backing.
- Print and/or place the return label on the package and give the package to a UPS driver (if your location has daily pickup), or drop the package off at the UPS Store.
- We will issue the refund amount within 15 business days of receipt of the returned item.
Please note: eligible items require a Return Merchandise Authorization number to receive return credit. If you are shipping the item back to us yourself you must first e-mail firstname.lastname@example.org to receive an RMA number. Items without an authorization number will not receive return credit.
What items cannot be returned?
All items not marked with the “No-Hassle Guarantee” badge cannot be returned. In addition, used coffee grinders and home espresso machines cannot be returned.
Why can’t my item be returned?
Some items are not inventoried in our warehouse and must be purchased by Prima Coffee specifically for an individual customer’s order. Given the economic impact of returning non-inventory items to stock, we do not permit returns of these items.
The majority of these non-returnable items include but are not limited to: commercial espresso machines, bulk coffee brewers, and general shop equipment.
If you have any questions regarding this return policy feel free to contact us. We’re ready to help you right away when you call our office or send an e-mail message.
- (888) 837-7892
- Prima Coffee
- 4603 Poplar Level Rd
Louisville, KY 40213
As the interest in specialty coffee continues to increase, so does the interest in brewing methods that best compliment the quality and ideals of specialty coffee. Up until this point there have been limited options when it comes to pour over brewing devices that offer both a small learning curve as well as excellent results. Garnering praise for both their calculated design and ease of use, the Kalita line of pour over brewers are helping that small list of brewers grow. The Kalita Wave Dripper is being offered in both small (1-2 people) and large (1-4 people). The small size is offered in both glass and stainless steel while the large size is offered in glass, stainless steel, and ceramic. For an overview of the unique style the Kalita Wave Dripper brings to the pour over method, a feature chart that overviews the design, technique, and advantage can be found below.
$53.00Hario's stainless steel water kettle, the V60 Buono, has been spotted popping up in coffee houses and the kitchens of baristas for some time now. A detailed search on the web will reveal, for the moment at least, that the Buono seems to be widely accepted as the most useful pouring kettle available. What makes this kettle so popular amongst pour-over enthusiasts? Several reasons stand out.
First, the thin pouring spout enables greater pouring precision as well as a slower, more consistent and controlled rate of pour, both of which are very helpful in achieving a precise, prolonged extraction.
Second, the stainless steel construction and large 1 liter capacity contribute toward keeping up the brew temperature for the duration of the entire brew cycle.
Third, the ergonomics involved in the design of the kettle help to make using it much easier. This may not seem like much, but if you're brewing large batches of coffee and pouring for three or more minutes per batch, doing several batches of coffee will quickly become a chore if your kettle doesn't cooperate with you.
Combine all of these facets with the fact that the Buono is manufactured by Hario, a very popular name in the coffee-brewing community, and the kettle's popularity is easily understood. For best results, combine the Buono with a V60 Dripper or Chemex to get a truly exceptional cup of coffee.
$48.62Tampers are as diverse as the baristas who use them. Our new tamper meets the needs of almost any barista, whether professionally trained or newly beginning. With its durable aluminum handle and wide, smooth top, the tamper is ergonomically designed to fit comfortably into the palm unlike other overly rounded handles which can press a little too tightly into the hand of the barista, or flat topped handles which can become uncomfortable after extended use.
The base of the Prima tamper is of a hefty 304 stainless steel design. This solid steel base combined with the light, detachable aluminum handle adds balanced weight to the tamper which helps aid the barista in providing an even tamp, shot after shot.