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Prima Coffee Return Policy

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We get it –

sometimes things just don't work out. Though we hope you'll love everything you purchase, we’re here for you if you wanna send something back.

No-Hassle Return Policy

Simple is good. So any items marked with our " No-Hassle Return " badge are eligible for return. Here are a few things to keep in mind:

  • Items should be returned in the original manufacturer’s packaging with all parts and accessories.
  • Items should be returned in "Good" condition; Clean, functional, and free of dents, chips, gremlins, smells, stains, defects, etc. Treat 'em well.
  • Consumables (Filters, Cleaners, etc.) should be unopened.
  • All items should be returned within 30 days of delivery.
    • Special Holiday Extension: Items purchased between November 1st and December 31st may be returned within 60 days of purchase or February 1st, whichever comes later, as long as you send some eggnog. Happy Holidays!
How does the refund work?

Items returned under our No-Hassle Return Policy will be refunded the original purchase price of the item(s). Any shipping costs you paid will not be refunded. Items that require cleaning, new packaging, parts, or do not meet the requirements of the No Hassle Return Policy, may carry a restocking fee of up to 20%. Refunds will be processed within 7 business days of receipt.

Who is responsible for return shipping costs?

Return shipping is the responsibility of the customer. Feel free to choose the shipping-carrier that’s most convenient for you (UPS, USPS, FedEx, Carrier Pigeon, DHL, ect.). We recommend insuring your shipment to protect against loss or damage.

How do I set up a return?
  1. Have your order number ready and contact our customer service team at sales@prima-coffee.com or (888) 837-7892 to request a return authorization.
  2. Affix or write your return authorization number on the outside of the shipping box. Be sure to avoid making any markings on the product packaging.
  3. Ship to the following address:
    Prima Coffee Equipment
    4603 Poplar Level Rd
    Suite 2
    Louisville, KY 40213

Things we can't take back

Some decisions are all in. Items not marked with the “No-Hassle Returns” badge may not be returned. This includes commercial espresso machines and most items labeled as distributor stock. If you’ve still got some questions, give us a shout!

Contacting Us

Our customer service representatives are standing by, fully caffeinated and ready to assist.

Phone: (888) 837-7892 (Monday-Friday 8:00am-7:00pm EST)
Email: sales@prima-coffee.com
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