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Return Policy

Prima Coffee Return Policy

We get it…

Sometimes things just don't work out. Though we hope you'll love everything you purchase, we're here for you if you wanna send something back.

No-Hassle Return Policy

Simple is good. So any items marked with a "No-Hassle Return" badge are eligble for return. Here are a few things to keep in mind:

  • Items should be returned in the original manufacturer's packaging with all parts and accessories.
  • Items should be returned in "Good" condition; Clean, functional, and free of dent's chips, gremlins, smells, stains, defects, etc. Treat 'em well.
  • Consumables (Filters, Cleaners, etc.) should be unopened.
  • All items should be returned within 30 days of delivery.
    Special Holiday Extension: Items purchased between November 1st and December 25th can be returned until February 1st.

How does the refund work?

Items returned under our No-Hassle Return Policy will be refunded the original purchase price of the item(s). Any shipping costs you paid will not be refunded. Items that require cleaning, new packaging, parts, or do not meet the requirements of the No Hassle Return Policy, may carry a restocking fee of up to 20%. Refunds will be processed within 14 business days after the item has been received in our warehouse.

Who is responsible for return shipping costs?

Return shipping is the responsibility of the customer. Feel free to choose the shipping-carrier that’s most convenient for you (UPS, USPS, FedEx, Carrier Pigeon, DHL, ect.). Please note: we recommend insuring your shipment to protect against loss or damage as we can't issue refunds for items that are damaged in transit.

How do I set up a return?

  1. If you have an account, you can request a return under the orders tab. Do not have an account? You can request a return through our contact form.
  2. Affix or write your return authorization number on the outside of the shipping box. Be sure to avoid making any markings on the product packaging.
  3. Ship to the following address:
    Prima Coffee Equipment
    4603 Poplar Level Rd
    Suite 2
    Louisville, KY 40213

Things we can't take back:

Some decisions are all in. Items not marked with the "No-Hassle Return" badge may not be returned. This includes commercial espresso machines and most items labeled as distributor stock. If you've got some questions, give us a shout!

Contacting us

Our customer service representatives are standing by, fully caffeinated and ready to assist.

Email: [email protected]