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Open Positions

Open Positions

Social Media Manager/ and Ecommerce Merchandiser

Full-Time

Prima is looking for an experienced social media manager and ecommerce merchandiser to join our team! This position will work closely with our marketing team, including our content creators, photographer, graphic designer, and project manager, and will report directly to our Director of Marketing. The right candidate is someone who has experience with social account management, email marketing, ecommerce platforms, online merchandising, and an understanding of online UX. Advanced problem solving skills, an analytical mindset, and strong communication skills are also important to thrive in this role.

Prima is an ecommerce retailer providing residential and commercial coffee equipment, porcelain wares and restaurant equipment. Our goal is to cultivate the enjoyment of life through our equipment and resources. Prima enjoys a warm, positive company culture and there is always plenty of coffee to go around!

Job Requirements:

  • Exceptional problem solving and critical thinking skills
  • Knowledge and experience with email marketing
  • Ability to write engaging short-form content
  • Experience with social media platforms such as Instagram, Facebook, Twitter, Pinterest, and YouTube
  • Experience with ecommerce platforms and creating a cohesive UX
  • Ability to understand data and analytics to inform decision making

Job Responsibilities:

  • Email campaign creation and scheduling
  • Email list management
  • Website content optimization
  • Online sale, promotion, and coupon creation, testing, and monitoring
  • Promotion and sale management
  • General site awareness and optimization
  • Other tasks as assigned by Director of Marketing

Benefits:

  • Paid Vacation
  • Paid Holidays
  • HSA, PPO, and Medical Reimbursement health insurance options
  • 3% Simple IRA match
  • Flexible Schedule
  • Professional development opportunities
  • Awesome Coffee
  • Donuts on Friday

This position will work with our team in our Louisville, KY offices.

Contact employment@primacoffee.com to inquire


Customer Service Associate

Full-Time

Role Includes

  • Customer Service Associate role includes focus on assisting customers. Includes answering calls, e-mails, chats, processing orders, sending quotes, etc.
  • This role will serve our Prima Coffee, Prima Supply, and Restaurant Equipment Parts brand.
    • Will serve Sales Managers for Prima Coffee on other miscellaneous tasks.

Must have qualifications

  • Passion for, and experience with, coffee and coffee equipment
  • Strong verbal and written communication skills
  • Basic computer literacy
  • Friendly and patient demeanor
  • Drive for excellence
  • Strong and honest work ethic
  • Inquisitive self-starter attitude

Preferred qualifications

  • Barista experience
  • Coffee equipment sales experience
  • Coffee shop planning or buildout experience
  • Extensive home brewing experience
  • Technical experience with coffee or other equipment
  • Coffee industry awareness and existing relationships in the coffee community

This position will work with out team in our Louisville, KY offices.

Contact employment@primacoffee.com to inquire


Order Picker

Full-Time

Prima is looking for a full time warehouse associate to help us ship out great coffee gear! This position will process orders, pick and pack shipments as well as receive and organize inventory. Organizing inventory will include down stacking merchandise, storing the merchandise and taking inventory. General warehouse maintenance and general cleaning are also important responsibilities. This position will assist with other warehousing departments as needed. The position will involve forklift use, but experience is not required.

Required Characteristics:

  • Attention to detail
  • Self motivation
  • Hard working
  • Ability to lift up to 50 lbs

We are willing to train a hardworking person without experience. Prima is a family owned business with a warm and friendly culture where people care about each other and strive to see others succeed. We offer a matching IRA retirement plan, health insurance, paid vacation and a consistent, but flexible when possible, schedule. Ideal hours are 9:00 AM to 6:00 PM Monday through Friday, but there is some flexibility for students or other special circumstances. There is lots of coffee and donuts every Friday!

This position will work with out team in our Louisville, KY offices.

Contact employment@primacoffee.com to inquire


Ancap Contract Worker

Freelance

Our sister company Ancap USA is looking for some temporary contract work for cup decal application. Louisville, KY applicants only.

Apply Now

Director of Sales and Customer Service

Role

Flowing out of Prima's core purpose of cultivating the enjoyment of life, the Director of Sales and Customer Service oversees a team composed of both teammates assigned to sales and teammates dedicated to customer service. Customer service is rooted in a care for people that seeks to eliminate problems and overcome obstacles. Sales seeks to provide the customer with products, resources, and services in a way that will serve the customer and provide profit to the company. The Director of Sales and Customer Service is privileged with coaching the teammates toward excellence and the greatest embodiment of Prima's values. There are frequent opportunities to take initiative and creatively identify new ways to implement the broad vision from leadership with active efforts to increase sales and improve customer care.

Responsibilities:

  • Lead the sales and customer service team to pursue excellence.
    • Work closely with the General Manager to attract, onboard, and retain high-potential sales and customer service team members whose values align with Prima’s vision and culture.
    • Coach and train team members to amplify strengths and capabilities while supporting them on their individual paths to their full potential.
    • Seek the best in performance, development, growth and success for yourself and each member of the sales and customer service team.
    • Support and directly assist the team members when needed, and manage escalated situations to satisfactory resolutions.
  • Champion sales efforts with an entrepreneurial spirit.
    • Coordinate with other departments to maximize efforts to advance the company’s vision, goals, and objectives.
    • Implement and improve upon customer service procedures and policies to demonstrate care and value for all people involved, especially the customers, fellow employees and owners.
    • Create and champion sales initiatives to advance Prima’s vision, enhance sales and profitability, and deliver maximum value and benefits to customers.
    • Monitor progress toward goals through reports and conversations that measure sales activities, support decision-making, and help ensure accountability for results.
  • Promote care for others through customer service.
    • Monitor and evaluate customer satisfaction in quantitative and qualitative terms.
    • Foster an ethos of authentic care among the customer service team.
    • Combine care for others with entrepreneurialism to identify and implement creative solutions that provide the most benefits to customers and Prima.
    • Create customer service procedures, programs and practices that retain and optimize relationships with customers.

Sales and Customer Service Department

The department pursues the dual objectives of sales growth and maximum customer service with team members who specialize and focus their individual time and attention to either or both areas in varying degrees. These distinct areas and efforts are singularly managed in one department because of the relationship, interactivity and frequent overlap between them. Specific roles / positions on the team currently include:

  • Technical Service Lead who is responsible for technical advising, troubleshooting, equipment installation and repair.
  • Ancap Sales Manager who oversees the Ancap brand with special emphasis on generating sales.
  • Two Customer Service Associates who serve and respond to customers via email, phone and chat communications.
  • Commercial Sales Manager who leads effort to sell equipment and consultation services to commercial coffee customers.

Desired Qualifications and Traits

    Personal Traits

  • Principled professional with the highest levels of character, integrity and ethics. You must be a person who can be entrusted to lead and work closely with customers, assigned team members, other employees, and suppliers.
  • Dependable, motivated self-starter with a solid work ethic, positive attitude, and natural orientation to serve others with heart and enthusiasm.
  • Continuous learner with the desire to learn, develop and grow on your path to your own full potential.

    Education and Experience

  • Minimum 3 years’ experience in leading inside sales and customer service functions, ideally in a distribution business.

    Capabilities & Professional Traits

  • Professional demeanor with customer orientation and great interpersonal skills for interacting and working well within a team.
  • Clear, effective verbal and written communications skills to deal effectively with people face-to-face (including virtual meetings), on the phone and via e-mail. Also must be able to write routine correspondence and reports in a professional manner.
  • Excellent organizational and time management skills, with strong goal orientation and commitment to deliver results that meet or exceed expectations.
  • Personal drive and initiative to complete work fully, accurately, on time and to high quality standards.
  • Core math skills, with the ability to perform basic arithmetic functions (add, subtract, multiply, divide), apply percentages, and calculate ratios to practical business situations.
  • PC user skills, particularly with Windows, Excel, Word, PowerPoint, internet browsers and web-based applications.
  • Ability to define and analyze problems, collect and compile data, establish facts, and draw valid conclusions.
  • Ability to stand and walk with the physical strength necessary to periodically lift items up to 50 pounds.

    Other Details:

  • This is a full-time, exempt (salaried) position with regular “first shift” hours Monday through Friday, with periodic work required outside normal business hours as needed.
  • The position requires onsite work in our Louisville office.
  • May require periodic travel to visit customers, suppliers, company and industry events, etc.
  • Prima offers competitive compensation and growth opportunities commensurate with experience, education and other credentials. We also offer a comprehensive benefits package including medical insurance, dental insurance, paid holidays, paid time off, and company-sponsored retirement plan.

Prima Coffee Equipment is an Equal Opportunity Employer

Contact employment@primacoffee.com to inquire