Open Positions
Sales and Customer Service Associate
Job Description
The Customer Service Associate (CSA) role includes focus on assisting customers and pursuing sales. Includes answering calls, e-mails, chats, processing orders, sending quotes, etc. This role will serve all 4 or our brands, Prima Coffee, Prima Supply, Ancap USA, and Restaurant Equipment Parts brands and is a first-shift position from 9am to 5pm Monday through Friday.
Must-Have Qualifications
- Experience with or passion for coffee and coffee equipment
- Strong verbal and written communication skills
- Basic computer literacy
- Friendly and patient demeanor
- Drive for excellence
- Strong and honest work ethic
- Inquisitive self-starter attitude
Preferred Qualifications
- Barista experience
- Coffee equipment sales experience
- Customer service experience
- Extensive home brewing experience
- Some technical experience with coffee or other equipment
- Coffee industry awareness and existing relationships in the coffee community
Benefits
- Company-provided free health insurance or health care allowance
- Dental and vision insurance available at a low cost
- Free life insurance
- SIMPLE IRA retirement plan with company matching up to 3% of employee contributions.
- Paid time off. First year of employment 80 hours at date of hire, 64 additional hours accumulated. Increased annual PTO each year after.
- Seven Paid Holidays
- Employee purchasing discounts
- Discounts at various roasters like Quills Coffee, Heart Coffee Roasters, Onyx Coffee Lab, and Regalia
- Warm company culture
- Opportunities for personal and professional growth
- Hybrid work opportunities after 6 months of employment
This is a full-time position located in Louisville, KY. We are not considering a remote position for this role because of the in-person requirements. If you feel that you are a good fit for this position we would love to hear from you. You can email your resume to employment@prima-coffee.com.