Open Positions

Open Positions

Sales and Customer Service Associate

Job Description

The Customer Service Associate (CSA) role includes focus on assisting customers and pursuing sales. Includes answering calls, e-mails, chats, processing orders, sending quotes, etc. This role will serve all 4 or our brands, Prima Coffee, Prima Supply, Ancap USA, and Restaurant Equipment Parts brands and is a first-shift position from 9am to 5pm Monday through Friday.

Must-Have Qualifications

  • Experience with or passion for coffee and coffee equipment
  • Strong verbal and written communication skills
  • Basic computer literacy
  • Friendly and patient demeanor
  • Drive for excellence
  • Strong and honest work ethic
  • Inquisitive self-starter attitude

Preferred Qualifications

  • Barista experience
  • Coffee equipment sales experience
  • Customer service experience
  • Extensive home brewing experience
  • Some technical experience with coffee or other equipment
  • Coffee industry awareness and existing relationships in the coffee community


  • Company-provided free health insurance or health care allowance
  • Dental and vision insurance available at a low cost
  • Free life insurance
  • SIMPLE IRA retirement plan with company matching up to 3% of employee contributions.
  • Paid time off. First year of employment 80 hours at date of hire, 64 additional hours accumulated. Increased annual PTO each year after.
  • Seven Paid Holidays
  • Employee purchasing discounts
  • Discounts at various roasters like Quills Coffee, Heart Coffee Roasters, Onyx Coffee Lab, and Regalia
  • Warm company culture
  • Opportunities for personal and professional growth
  • Hybrid work opportunities after 6 months of employment

This is a full-time position located in Louisville, KY. We are not considering a remote position for this role because of the in-person requirements. If you feel that you are a good fit for this position we would love to hear from you. You can email your resume to